Summary

The Director of Information Technology (IT) oversees all technology operations and evaluates them to ensure alignment with the Epilepsy Foundation's organizational goals. The Director is expected to benchmark and make recommendations to senior management for continuous improvement and growth of the IT infrastructure and IT systems. The Director devises and establishes IT governance policies and procedures to support the implementation of the Foundation's strategies. This position directs the work assigned to the IT vendor, analyzes our current systems and assets, investigates and evaluates new technologies for use within our business solutions, recommends and implements solutions and upgrades, and provides training to ensure that the Foundation's technology is meeting its goals and objectives. In addition, this position works closely with users and the IT vendor to analyze the business requirements of all departments determining the best way to meet the technology needs of the Foundation. This position reports to the Chief Operating Officer (COO).

Essential Duties and Responsibilities

  • Oversees and evaluates all technology operations to ensure alignment with meeting all of the Foundation's organizational goals
  • Benchmarks and makes recommendations for continuous improvement and growth of the IT infrastructure and systems
  • Devises and establishes IT governance policies and procedures to support the Foundation's strategy implementation, as well as a continuity of operations plan for IT and telephone services
  • Works collaboratively with the IT vendor to oversee the IT operations, to include maintaining and coordinating work on the operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Coordinates the installation of services, to include telephone, internet, VPN, at chapter locations
  • Works with telephone solutions provider to configure the telephony system for the entire network
  • Maintains email distribution groups
  • Manages software licenses and contracts
  • Manages the IT budget, prepares cost-benefits analysis reports when upgrades are necessary, and continuously analyzes vendors to ensure they offer the best possible service and value for the Foundation's needs
  • Troubleshoots escalated IT issues and coordinates IT repairs with the IT vendor
  • Trains employees on both software and hardware, troubleshoots, and provides technical support, when needed
  • Stays up-to-date on security risks and ensures corporate security
  • Reports progress and challenges to senior management
  • Optimizes customer satisfaction through technology

Requirements, Education, and Experience

  • Bachelor's degree in Computer Science, IT, or an MIS preferred
  • 3–5 years of relevant work experience
  • Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
  • Possesses significant knowledge of client-server and internet systems architectures
  • Experience with implementing, configuring, and testing solutions
  • Demonstrates the ability to manage and set priorities of multiple projects simultaneously
  • Understanding of security practices
  • Strong attention to detail
  • Advanced computer skills
  • JavaScript, SQL, PHP
  • Microsoft Office suite
  • Adobe
  • Prior budget planning experience
  • Must be well organized and possess a strong work ethic
  • Knowledge about the work of a Foundation or other non-profit is strongly preferred

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Technical Capability — Understands and applies functional and technical knowledge and skills to accomplish work objectives. Stays up-to-date with new development in the subject area and continuing to enhance the skills.
  • Teamwork — Acts as an effective, contributing team member and works collaboratively with various teams; is accessible to staff and volunteers; provides regular performance feedback; and develops skills and encourages growth in others.
  • Adaptability — Adapts to working effectively in ambiguous or changing situations, and with diverse individuals and groups.
  • Analytical Thinking — Analyzes and synthesizes information to understand issues and identifies options and support sound decision making.
  • Initiative — Does more than required or expected; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities; plans for upcoming problems or opportunities and takes appropriate action.
  • Innovation — Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.
  • Planning and Organizing — Reaches goals that are central to organizational success by making and following plans and allocating resources effectively.
  • Problem-solving — Identifies and resolves problems promptly and gathers and analyzes information skillfully.
  • Fostering Communication — Listens and communicates openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Quality Management — Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Judgment — Displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.

Special or Particular Requirements

  • Willingness to work extended hours, including weekends and evenings, as necessary
  • Required staff meetings
  • Performs other duties, as required

 

 

Disclaimer: This document describes the position currently available. It is not an employment contract. It is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Epilepsy Foundation reserves the right to modify job duties or job descriptions at any time, as determined by the needs of the organization.