Reporting to the Senior Director of Chapter Operations, the Chapter Operations Coordinator is a member of the national Epilepsy Foundation’s Field Operations team and has the responsibility for ensuring the timely and accurate logistics support to the chapter network.  The role is critical during the onboarding process of new chapters as well as ensuring process improvement, communication and compliance occurs across the Chapter network.  The Chapter Operations Coordinator is a liaison between national departments (finance, advocacy, program, HR, development, marketing & communications) and the Chapter network. The success of this position is measured by the ability of the Chapter network to meet its goals and objectives.

Essential Duties and Responsibilities

  • Create, improve/redesign, implement process improvement for the Chapter network.
  • Ensure compliance of Chapter policies and procedures.
  • Provides needed assistance to help Chapters be compliant with organizational policies and procedures.
  • Working collaboratively with the vendor and the organization’s CRM project manager, assists chapters with data collection and merging existing data with the organization’s CRM.
  • Tracks and evaluates programs, measures impact, by ensuring Chapters are compliant in submitting program statistics through iCarol.
  • Creates and/or analyzes reports from both iCarol and the CRM.
  • Responsible for keeping the Chapter Operations Manual updated and accessible.
  • Communicates with the Chapter team ensuring that chapters remain updated on organizational matters including grant opportunities, HR policies, finance policies, etc.
  • Working with the marketing and communication teams, ensures chapters have branded printed collateral, including branded supplies, e-newsletters and websites.
  • As needed, provides staff training for core Chapter programs.


  • Three years of admin and database experience.
  • Three years of project management and process improvement experience.
  • Three years of program delivery experience.

Specific Knowledge, Skills, Abilities, etc.

  • Working knowledge of Database Management (CRM) to include both data entry and running reports. StratusLIVE or Salesforce equivalent experience preferred.
  • A proven track record of building relationships, managing timelines, working effectively with diverse groups and delivering results and desired impact.
  • Demonstrated customer service skills when working with staff and volunteers.  This position is to assist others in being successful.
  • Ability to follow through on assignments with appropriate direction and supervision.
  • Proficient in the use of Microsoft Office including Excel and Word.
  • Ability to merge and de-dup lists. 
  • Ability to prepare lists to be exported and/or uploaded into the CRM.
  • Working knowledge of Constant Contact or Mail Chimp marketing platforms.
  • Ability to prioritize to meet deadlines and complete deliverables in a timely and professional manner.
  • Excellent written and oral communication skills.
  • Ability to prioritize and manage several tasks at once while remaining flexible and personable.
  • Ability to take direction from several individuals.
  • Knowledge of nonprofit and/or health organizations.

How to Apply

Send resume, cover letter, and salary requirements to